Frequently asked questions
What guests ask us most before they arrive. Can't find your answer? Message us on WhatsApp.
Booking and payment
Why book on our website?
You get a free breakfast per person at a neighborhood café, 10% off when you pay by bank transfer or in cash, and a person from our team looking after you on WhatsApp.
How do I pay?
When you book, you pay a 30% deposit through Mercado Pago, right in the booking system, and the rest on arrival. Pay the full amount by bank transfer, or the balance in cash on arrival, and you get 10% off.
What currency are prices in?
Prices in the booking system are in US dollars (USD).
Can I cancel?
Yes. Cancellation is free up to 48 hours before your arrival.
Arrival and departure
What are the check-in and check-out times?
Check-in is from 2 pm and check-out is by 10 am. If you need a different time, message us and we'll see how we can help.
How do I get there from the airport?
From Aeroparque it's about 15 minutes by taxi, and about 45 from Ezeiza. We recommend an official airport taxi (remis) or a ride-hailing app. Once you book, we'll send you directions on WhatsApp.
Is there parking?
There are parking garages near both buildings. We'll send you options once you book.
The apartment
What's in the kitchen?
A ceramic cooktop, fridge with freezer, coffee maker, dishes and utensils.
Are bed linen and towels included?
Yes, always.
Is there WiFi?
Yes, free WiFi in every apartment.
Can I bring my pet?
Yes, pets are welcome. Just let us know before you arrive.
How many guests can stay?
All our apartments sleep up to 2 guests.
The free breakfast
How does it work?
If you book on our website, we send you a voucher on WhatsApp. Just show it at the café. It's one breakfast per person, per stay: Porteño or Canela.
Where is it?
At Marais Recoleta, it's at Juanita Café, on the building's ground floor. Coming soon to Marais Centro.
Long stays
Do you have monthly rates?
Yes, from 28 nights. Tell us your dates on the long stays page and we'll send you a monthly rate within 24 hours.
Still have a question?
Message us on WhatsApp and a person from our team will reply.
Message us on WhatsApp